Guest Service Gold®: Tourism

IIt only takes one negative online review to hurt your business’s reputation, especially for tourism destinations.

AHLEI's best-selling hospitality training program addresses guest service needs of tourism businesses. The program is designed to teach employees how to deliver superior service that generates positive feedback about the destination.

The Guest Service Gold® Tourism online program features seven key guest service elements:

Recovery: Turn It Around

Personalization: Provide an Individualized Experience

Knowledge: Be in the Know

Passion: Inspire Others

Commitment: Be All In

Inclusion: Include Everyone

Personality: Be Yourself

Certification exam

Participants view video segments of real tourism employees who model the traits, engage in interactive exercises and test their knowledge through review questions. The online program includes access to a participant workbook in PDF format.

Guest Service Gold® Tourism helps prepare you for the Certified Guest Service Professional (CGSP) exam. Recognized worldwide, the CGSP certification is the highest acknowledgement of guest service excellence for hospitality and tourism employees.

The Individual online training can be completed in two hours. Taken after completion of training, the CGSP exam consists of 30 multiple-choice questions to be answered within one hour. Candidates must achieve a minimum score of 70% to earn the CGSP certification.

For more information and special industry and academic pricing, please contact Asiaworld Hospitality Team

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.