CERTIFIED GOLD SERVICE PROFESSIONAL

Guest Service Gold®: Tourism

CERTIFIED GOLD SERVICE PROFESSIONAL

  • Dream it.

    IIt only takes one negative online review to hurt your business’s reputation, especially for tourism destinations.

    AHLEI's best-selling hospitality training program addresses guest service needs of tourism businesses. The program is designed to teach employees how to deliver superior service that generates positive feedback about the destination.

    The Guest Service Gold® Tourism online program features seven key guest service elements:

    Recovery: Turn It Around

    Personalization: Provide an Individualized Experience

    Knowledge: Be in the Know

    Passion: Inspire Others

    Commitment: Be All In

    Inclusion: Include Everyone

    Personality: Be Yourself

    Certification exam

    Participants view video segments of real tourism employees who model the traits, engage in interactive exercises and test their knowledge through review questions. The online program includes access to a participant workbook in PDF format.

    Guest Service Gold® Tourism helps prepare you for the Certified Guest Service Professional (CGSP) exam. Recognized worldwide, the CGSP certification is the highest acknowledgement of guest service excellence for hospitality and tourism employees.

    The Individual online training can be completed in two hours. Taken after completion of training, the CGSP exam consists of 30 multiple-choice questions to be answered within one hour. Candidates must achieve a minimum score of 70% to earn the CGSP certification.

    For more information and special industry and academic pricing, please contact Asiaworld Hospitality Team

  • Build it.

    It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.